Customer Satisfaction Activities
We aim to provide a service that doesn’t just satisfy, but inspires.
To that end, we operate a customer-centered passenger terminal with a management policy based on convenience, comfort, and functionality. Committed to the principle of customer first, we want every visitor to our terminals to experience a sense of comfort and happiness. With that sentiment, all our employees work together to deliver service that doesn’t just satisfy, but inspires.
Customer Satisfaction Philosophy
Here, we present the philosophy of the JAT Group, which puts customer satisfaction first.
Basic Customer Satisfaction Service Policy
Here, we present our basic policy for providing service that inspires.
Acting on Customer Feedback
Here, we showcase some of our efforts in response to the valuable feedback and requests received from our customers.