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Privacy Policy

Notice pursuant to the Act on the Protection of Personal Information

Japan Airport Terminal Co., Ltd. (hereinafter "JAT") recognizes the principle set by the Act on the Protection of Personal Information (hereinafter "the Act") that personal information should be handled cautiously under the philosophy of respecting the personalities of individuals, in view of a remarkable increase in the utilization of personal information due to development of the advanced information and communications society. In accordance with this principle, JAT handles personal information properly and takes necessary and proper measures for its security control.

1.Person in Charge

JAT appoints a person in charge of the protection of personal information in order to ensure that personal information is handled properly and managed securely.

2.Collection of Personal Information

JAT collects personal information by legitimate and fair means to the extent necessary for its business.

3.Purpose of Use of Personal Information

JAT uses the collected personal information to the extent necessary for the following business purposes and never uses it for other purposes. JAT changes the purpose of use only when the change being made is reasonably considered as closely relevant to the original purpose of use. When such change is to be made, JAT notifies customers of the changed purpose of use or releases it to the public.
JAT uses the collected personal information for the following purposes:
1. To fulfill obligations, exercise rights and conduct associated activities with respect to the management and operation of the terminal building facilities at Tokyo International Airport (Haneda);
2. To prevent crime and prepare for, as well as record, emergency situations, such as unforeseen accidents, as to videos recorded by surveillance cameras installed by JAT at terminal building facilities, stores, parking lots and elsewhere in Tokyo International Airport (Haneda) and audio recordings of telephone calls from customers to JAT's Disaster Management Center and Passenger Service Center;
3. To provide and inform customers of products and services JAT can offer;
4. To respond to customer inquiries and improve JAT's business operations in light of opinions, requests and complaints from customers;
5. To send or deliver products (including brochures) as ordered by customers and conduct associated activities;
6. To perform market research, analyze customer trends and conduct similar studies; and
7. Regarding shareholders' personal information
To exercise rights and fulfill obligations in accordance with laws and regulations;
To provide benefits to the position of shareholder;
To implement measures to foster mutual relations between JAT and its shareholders, considering them as a relationship between a corporation and its constituents; and
To implement shareholder management, including creating shareholder data in accordance with statutory requirements.

4.Provision of Personal Data to Third Parties

JAT does not provide any personal data to third parties without the consent of the customer, except for the following cases:
1. Where such act is permitted by laws and regulations;
2. Where the handling of personal data is entrusted to a third party to the extent necessary for the execution of JAT's operations (in this case, JAT exercises necessary and appropriate supervision over the trustee to ensure the security control of the entrusted personal data);
3. Where personal data is shared with JAT Group companies (see "5. Sharing with Group Companies" below).

5.Sharing with Group Companies

JAT may share customers' personal information with its Group companies (see the list below) for the purpose of informing customers of products and services available and promoting sales. The types of personal information that may be shared are the name, address, telephone number (including mobile telephone and fax numbers), email address, company/organization name, department, job title, work address, other contact information, sex, date of birth, transaction records, questionnaire data, and other information. Although JAT is responsible for the management of customers' personal information being shared, individual Group companies handling such information control personal information as strictly as JAT does.
[Group Companies]

  • Tokyo Airport Restaurant Co., Ltd.
  • Cosmo Enterprise Co., Ltd.
  • International Trade Inc.
  • Japan Airport Logitem Co., Ltd.
  • BIG WING Co., Ltd.
  • Japan Airport Techno Co., Ltd.
  • Japan Airport Terminal Trading (Chengdu) Co., Ltd.
  • Haneda Airport Enterprise Co., Ltd.
  • Haneda Airport Security Co., Ltd.
  • Haneda Passenger Service Co., Ltd.
  • Japan Airport Ground Handling Co., Ltd.
  • Sakura Shokai Co., Ltd.
  • Hamashin Co., Ltd.
  • CTT Co., Ltd.
  • KAIKAN KAIHATSU Co., Ltd.

6.Management of personal information

JAT makes efforts to keep personal information accurate and up to date to the extent necessary for achieving the purpose of use.
JAT takes necessary and proper measures for the prevention of leakage, loss, or damage, and for other security control of personal information.
JAT exercises necessary and appropriate supervision over its employees to ensure the proper handling of personal information.

GDPR Privacy Policy

Tokyo International Air Terminal Corporation (hereinafter referred to as “our company” or “we”) has specified the following GDPR Privacy Policy (hereinafter referred to as “Policy”) pursuant to the applicable privacy laws and regulations, etc. concerning the processing of personal data to which the applicable privacy laws and regulations, etc. apply that is collected on the website (hereinafter referred to as “Website”) operated by our company.

1. Protection and management of personal data

We collect personal data (See “3. Personal data collected” below) of users of the Website (hereinafter referred to as “Users”) to the extent required for smooth operation of services provided on the Website (such as provision of information through the Website, receipt of various opinions and sale of products through the Website). We handle collected personal data appropriately to the extent required for the purpose of use (See “4. Purpose of use of personal data and grounds therefor” below).

2. Definitions of terms

The terms used in the Policy are defined as follows.

Term Definition
Applicable privacy laws and regulations, etc. The General Data Protection Regulation and related privacy laws, regulations, rules etc. including laws enforced by each country.
Personal data Information related to an identified natural person or identifiable natural person (“data subject”)
Processing Action performed on personal data (such as the collection, recording, editing, storage, restoration, referral, use, disclosure/provision, arrangement, restriction or deletion of data).

The definitions of terms used in the Policy shall be in accordance with the definitions of the applicable privacy laws and regulations, etc. except where otherwise provided for in the Policy.

3. Personal data collected

We collect the following personal data on Users.

  • Logs of access to the Website (IP addresses, Cookies, mobile device identifying information (such as Android advertising identifiers and iOS advertising identifiers), etc.)
  • Information on posts of inquiries and opinions by Users of the Website (name, e-mail address, content of inquiry or opinion, etc.)
  • Information on the sale of products through the Website (purchaser name, address, telephone number, e-mail address, sex, date of birth, password, credit card information, purchase history, product delivery destination, etc.)

4. Purpose of use of personal data and grounds therefor

We collect and use personal data for the following purposes pursuant to the legal grounds stated in the respective parentheses.

  • Page control, customization and analysis of access on the Website (legitimate interest)
  • Responses related to inquiries and opinions from Users of the Website, and improvement of the Website and services provided by our company (legitimate interest, legal obligation)
  • Security measures for the servers on which the Website is operated (legitimate interest)
  • Handling of deliveries, billing ,etc. related to the sale of products through the Website (legitimate interest, legal obligation)

5. Refusal of provision of personal data

The provision of personal data of Users is required for viewing the Website. If you are unable to provide personal data, we may be unable to provide all or part of the services.

6. Technology used for the collection of personal data When acquiring personal data, we use Cookies and mobile device identifying information (such as Android advertising identifiers and iOS advertising identifiers) on the Website.

A. We use Google Analytics on the Website for keeping track of the state of use of the Website. When using Google Analytics, we may use Cookies, Web beacons or other similar technologies, and Google Inc. uses these to collect, record and analyze information on Users of the Website. See “HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES” for details. Furthermore, see the Google Analytics website for an explanation on the terms of service of Google Analytics and the website of Google Inc. for an explanation of Google’s privacy policy.

If a User of the Website does not wish his or her data to be used by Google Analytics, the User may disable Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on provided by Google, and changing the browser add-on settings.

B. We use Cookiebot, which is a GDPR compliance information analysis service provided by Cybot, for the purpose of restricting the acquisition of information by Cookies while Users have not provided consent for acquisition of information using Cookies on the Website, acquiring information on consent to Cookies and analyzing the status of consent to Cookies. When using Cookiebot, information on consent to Cookies is acquired, and Cybot performs analysis of the status of consent to Cookies by Users of the Website.

7. Disclosure and provision of personal data

A. We may share personal data with our group companies (see below) in accordance with applicable privacy laws and regulations, etc. Furthermore, we may entrust specific operations to an outside party to the extent required for achieving the purpose of use stated in the Policy, and disclose or provide personal data to that party to the extent required for processing the operations. In this case, we carry out necessary and appropriate supervision of the entrusted party to ensure that the personal data entrusted to them is managed securely.

[Group companies]

  • Tokyo International Air Terminal Corporation
  • Tokyo Airport Restaurant Co., Ltd.
  • Japan Duty Free Fa-So-La Isetan Mitsukoshi Co., LTD.
  • Cosmo Enterprise Co., Ltd.
  • INTERNATIONAL TRADE INC.
  • Japan Airport Logitem Co.,Ltd.
  • Big Wing Co., Ltd.
  • Japan Airport Techno Co., Ltd.
  • Air Bic Camera INC.
  • Haneda Airport Enterprise Co., Ltd.
  • Haneda Airport Security Co.,Ltd.
  • Haneda Passenger Service Co., Ltd.
  • Japan Airport Ground Handling Co., Ltd.
  • Haneda Future Research Institute Incorporated
  • Sakura Shokai Co., Ltd.
  • Hamashin Co., Ltd.
  • KAIKAN KAIHATSU Co., Ltd.
  • Japan Airport Terminal Trading (Chengdu) Co., Ltd.
  • LANI KE AKUA PACIFIC, INC.

B. We use Google Analytics provided by Google, Inc. to track the status of access to web pages on the Website for the purpose of improving the content of web pages as stated in “6. Technology used for the collection of personal data” above. We may disclose or provide personal data to Google, Inc. when using Google Analytics.

C. We use Cookiebot, which is a GDPR compliance information analysis service provided by Cybot, for the purpose of restricting the acquisition of information by Cookies while Users have not provided consent for acquisition of information using Cookies on the Website, acquiring information on consent to Cookies and analyzing the status of consent to Cookies as stated in “6. Technology used for the collection of personal data” above. We may disclose or provide personal data to Google, Inc. when using Cookie Pro.

D. We may disclose or provide Users’ personal data to regulatory authorities and recipients of disclosure or provision specified under applicable privacy laws and regulations, etc. in order to comply with applicable privacy laws and regulations, etc.

8. Transfer of personal data to countries outside the EU

We store all personal data of Users in Japan for achieving the purpose of use.

9. Retention period of personal data

We retain personal data of Users for up to five years.

10. Rights, etc. of Users of the Website

a. Users may exercise the following rights concerning personal data held by the company to the extent of the applicable privacy laws and regulations, etc.

  • The right to inquire about information on personal data (GDPR Article 15)
  • The right to demand rectification of personal data (GDPR Article 16)
  • The right to demand deletion of personal data, or “right to be forgotten” (GDPR Article 17)
  • The right to demand restriction of processing of personal data (GDPR Article 18)
  • The right to object to processing of personal data (GDPR Article 21)
  • The right to demand the transfer of personal data to the User or a third party (data portability) (GDPR Article 20)

b. If you wish to exercise any of the above rights, please contact us at the contact shown in “12. Inquiries”.

c. Personal data of the User is processed with the consent of the User, and the User has the right to withdraw consent at any time. Withdrawal of consent does not impair the lawfulness of processing based on consent prior to withdrawal. (GDPR Article 7, Paragraph 3)

d. In principle, when a child under the age of 16 becomes a User, consent of the holder of parental responsibility over the child is required. (GDPR Article 8)

e. Users have the right to lodge a complaint concerning the handling of personal information by our company with an information protection supervisory authority including the EU member state where they reside, the EU member state where they work or the member state where the violation occurred. (GDPR Article 77)

11. Person responsible for data protection

Person responsible for protection of personal information and specific personal information
General Affairs and Legal Affairs Department, Planning and Management Division, Japan Airport Terminal Co., Ltd.

12. Contact Information

The following contact information is applicable to any questions, inquiries, consultations, opinions and complaints about the handling of personal information by JAT.
[By Telephone]
+81-3-5757-8040
Personal Information Protection Group
Legal Affairs Division, General Affairs & Human Resources Division, General Affairs Group, Planning & Administration Department, Japan Airport Terminal Co., Ltd.
[By Letter]
Personal Information Protection Group
Legal Affairs Division, General Affairs & Human Resources Division, General Affairs Group, Planning & Administration Department, Japan Airport Terminal Co., Ltd.
Tokyo International Airport, 3-3-2 Haneda Airport, Ota-ku, Tokyo 144-0041, Japan

* Please kindly understand that we do not accept visits to our office to make inquiries or for similar purposes.

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