Basic Customer Satisfaction Service Policy

Customer Satisfaction Activities

Hospitality—Too Important to Overlook

Customers should feel happy and relaxed at our terminals. Whether they are embarking on a journey or on their way home, all of our facility staff values warm encounters with our customers so they’ll want to visit again.

We listen carefully to customer feedback and respond to it promptly

This feedback is an expression of the trust our customers place in us, as well as their expectations.
We are grateful for it, and use it to help us improve.
We also work to create an environment where everyone can share information to further improve our services.

All staff, including officers, regular employees, temporary employees, and contract workers play crucial roles in providing customer satisfaction

Gone are the days when the only competition was industry peers.
Customers compare all companies regardless of industry.
In every interaction with our customers, we are acutely aware that each one of us represents the company, right there and then, and act accordingly.

We continually strive together to bring our unique customer satisfaction approach to life

Our creativity and spirit of innovation are the driving forces of Japan Airport Terminal Co.
As such, we respect and appreciate one another, and value every individual’s helpful ideas.