Customer Satisfaction Activities

We aim to provide a service that doesn’t just satisfy, but inspires.

Customer Satisfaction Activities

To that end, we operate a customer-centered passenger terminal with a management policy based on convenience, comfort, and functionality. Committed to the principle of customer first, we want every visitor to our terminals to experience a sense of comfort and happiness. With that sentiment, all our employees work together to deliver service that doesn’t just satisfy, but inspires.

Customer Satisfaction Philosophy

Here, we present the philosophy of the JAT Group, which puts customer satisfaction first.

Customer Satisfaction Philosophy

Basic Customer Satisfaction Service Policy

Here, we present our basic policy for providing service that inspires.

Basic Customer Satisfaction Service Policy

Acting on Customer Feedback

Here, we showcase some of our efforts in response to the valuable feedback and requests received from our customers.

Acting on Customer Feedback