Customer Satisfaction

We aim to provide customers with services that impress them with experience beyond satisfaction.

In our business policy, we pledge to operate passenger terminals with customers placed first in the pursuit of convenience, comfort and functionality. Following the slogan of "Customer First," which gives top priority to customer satisfaction (CS), we want every visitor to out terminals feel peace and happiness. All of JAT employees work together toward providing services that impress customers with experience beyond satisfaction.

CS Philosophy

JAT Group's philosophy gives first priority to customer satisfaction.

CS Philosophy

Basic Policy on CS Services

Our basic policy to provide services that can impress customers is described.

Basic Policy on CS Services

Responding to Customer Voices

View example of our actions taken in response to valuable opinions and requests from customers.

Responding to Customer Voices