Diversity & Inclusion

These are installed along floors so that visitors can access the main facilities or information desks via the terminal entrances, stairs, and elevators.

We have installed tactile layout signs at all restroom entrances. The entrances and exits are doorless, a design consideration for customers carrying baggage. Additionally, we have equipped some stalls in both the men’s and women’s restrooms with wall-mounted foldable seats for babies and very young children. There are also multipurpose toilets in some areas, as well as a wheelchair-accessible stall both men’s and women’s restrooms.

We have renovated our multipurpose toilets so that they are equipped to serve customers with ostomy bags. Larger multipurpose toilets have foldable, adult-sized changing tables, designed with caregiving needs in mind.
Additionally, all of our concierges are certified Care-Fitter service assistants, and they strive to provide the best guidance to our diverse customers.

Elevators feature voice guidance for every floor. Most of the passenger elevators have enough space inside to accommodate two electric wheelchairs placed side by side.
For increased escalator safety, voice guidance alerts users when they will step on or off the escalators.

Terminal 2 features a 1.4-meter-wide moving sidewalk. This is wide enough for a person to walk beside a wheelchair. Lights and voice guidance enhance safety by alerting passengers when they will step on or off the sidewalk. Additionally, green lines on the surface of the moving sidewalk improve visibility, making it easier for elderly individuals and those with impaired vision to gauge whether the walkway is operating and its speed.

Information displays for main facilities are written in four languages: Japanese, English, Korean, and Chinese. Pictograms make the information easily understandable to everyone. In addition, braille information boards with voice guidance are installed at the entrances and exits of each terminal.

We have “Calm Down, Cool Down” spaces available for individuals with dementia or developmental, intellectual, or mental disabilities and their family members to use while at the airport. When those who find it hard to adapt to traveling or crowded places or who are sensitive to sound, light, or making eye contact feel anxious or stressed, they can use these spaces to calm down to help prevent panic attacks.
*“Calm Down, Cool Down” spaces are available in the area after passing through the security checkpoint for domestic departures on the second floor of Terminals 1 and 2 (the area only accessible to passengers boarding planes).

Prayer rooms are located in the departure lobby of Terminal 3 and the international departure lobby and post-security area of Terminal 2.
The rooms have a cleansing facility to purify the body before prayer.

Writing communication boards can be found at Information Counters, Terminal 3 airline check-in counters, security checkpoints, and immigration control.
In addition, communication boards are installed at the Information Counters in Terminals 1, 2, and 3.

Communication boards at Information Counters in Terminals 1 and 2 (PDF : 596 KB)
Communication support board at Information Counter in Terminal 3 (PDF : 607 KB)