Facility and Service Information

We have efficiently streamlined passenger information operations by entrusting them to a dedicated service provider. Currently, there are six information desks located in Terminal 1 and six in Terminal 2. Our goal is to provide reliable and comprehensive information and guidance to ensure our customers have a comfortable experience at the passenger terminals.
The Information Center on the first floor of Terminal 1 provides general, timely information through a range of services that include making in-terminal announcements, providing flight information, and helping people find where they need to go.

An airport concierge is a guide who has extensive knowledge of passenger terminal facilities and services, and responds to individual customer requests. They are strategically located and patrol areas where passengers are on the move, providing gentle assistance to travelers who may be unfamiliar with the airport, require aid, or are visiting from abroad.
The airport concierge service aims to leverage the years of experience our company has accrued to best address the needs of our customers.

At Haneda Airport, a free shuttle bus runs every five minutes between Terminals 1 and 2 and the International Passenger Terminal. It is a hybrid stepless bus that helps counter global warming.

Click here for detailed information on the free shuttle bus between terminals