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Privacy Policy

Notice pursuant to the Act on the Protection of Personal Information

Japan Airport Terminal Co., Ltd. (hereinafter "JAT") recognizes the principle set by the Act on the Protection of Personal Information (hereinafter "the Act") that personal information should be handled cautiously under the philosophy of respecting the personalities of individuals, in view of a remarkable increase in the utilization of personal information due to development of the advanced information and communications society. In accordance with this principle, JAT handles personal information properly and takes necessary and proper measures for its security control.

To securely manage personal information, JAT establishes a control system and continues to improve it.

  1. Person in Charge

    JAT appoints a person in charge of the protection of personal information in order to ensure that personal information is handled properly and managed securely.

  2. Collection of Personal Information

    JAT collects personal information by legitimate and fair means to the extent necessary for its business.

  3. Purpose of Use of Personal Information

    JAT uses the collected personal information to the extent necessary for the following business purposes and never uses it for other purposes. JAT changes the purpose of use only when the change being made is reasonably considered as closely relevant to the original purpose of use. When such change is to be made, JAT notifies customers of the changed purpose of use or releases it to the public.
    JAT uses the collected personal information for the following purposes:

    1. To fulfill obligations, exercise rights and conduct associated activities with respect to the management and operation of the terminal building facilities at Tokyo International Airport (Haneda);
    2. To prevent crime and prepare for, as well as record, emergency situations, such as unforeseen accidents, as to videos recorded by surveillance cameras installed by JAT at terminal building facilities, stores, parking lots and elsewhere in Tokyo International Airport (Haneda) and audio recordings of telephone calls from customers to JAT's Disaster Management Center and Passenger Service Center;
    3. To provide and inform customers of products and services JAT can offer;
    4. To respond to customer inquiries and improve JAT's business operations in light of opinions, requests and complaints from customers;
    5. To send or deliver products (including brochures) as ordered by customers and conduct associated activities;
    6. To perform market research, analyze customer trends and conduct similar studies; and
    7. Regarding shareholders' personal information

      To exercise rights and fulfill obligations in accordance with laws and regulations;
      To provide benefits to the position of shareholder;
      To implement measures to foster mutual relations between JAT and its shareholders, considering them as a relationship between a corporation and its constituents; and
      To implement shareholder management, including creating shareholder data in accordance with statutory requirements.

  4. Provision of Personal Data to Third Parties

    JAT does not provide any personal data to third parties without the consent of the customer, except for the following cases:

    1. Where such act is permitted by laws and regulations;
    2. Where the handling of personal data is entrusted to a third party to the extent necessary for the execution of JAT's operations (in this case, JAT exercises necessary and appropriate supervision over the trustee to ensure the security control of the entrusted personal data);
    3. Where personal data is shared with JAT Group companies (see "5. Sharing with Group Companies" below).
  5. Sharing with Group Companies

    JAT may share customers' personal information with its Group companies (see the list below) for the purpose of informing customers of products and services available and promoting sales. The types of personal information that may be shared are the name, address, telephone number (including mobile telephone and fax numbers), email address, company/organization name, department, job title, work address, other contact information, sex, date of birth, transaction records, questionnaire data, and other information. Although JAT is responsible for the management of customers' personal information being shared, individual Group companies handling such information control personal information as strictly as JAT does.

    [Group Companies]

    • Tokyo Airport Restaurant Co., Ltd.
    • Cosmo Enterprise Co., Ltd.
    • International Trade Inc.
    • Japan Airport Logitem Co., Ltd.
    • BIG WING Co., Ltd.
    • Japan Airport Techno Co., Ltd.
    • Japan Airport Terminal Trading (Chengdu) Co., Ltd.
    • Haneda Airport Enterprise Co., Ltd.
    • Haneda Airport Security Co., Ltd.
    • Haneda Passenger Service Co., Ltd.
    • Japan Airport Ground Handling Co., Ltd.
    • Sakura Shokai Co., Ltd.
    • Hamashin Co., Ltd.
    • CTT Co., Ltd.
    • KAIKAN KAIHATSU Co., Ltd.
  6. Management of personal information

    JAT makes efforts to keep personal information accurate and up to date to the extent necessary for achieving the purpose of use.
    JAT takes necessary and proper measures for the prevention of leakage, loss, or damage, and for other security control of personal information.
    JAT exercises necessary and appropriate supervision over its employees to ensure the proper handling of personal information.

  7. Contact Information

    The following contact information is applicable to any questions, inquiries, consultations, opinions and complaints about the handling of personal information by JAT.

    [By Telephone]

    +81-3-5757-8040
    Personal Information Protection Group
    Legal Affairs Division, General Affairs & Human Resources Division, Administration Department, Japan Airport Terminal Co., Ltd.

    [By Letter]

    Personal Information Protection Group
    Legal Affairs Division, General Affairs & Human Resources Division, Administration Department, Japan Airport Terminal Co., Ltd.
    Tokyo International Airport, 3-3-2 Haneda Airport, Ohta-ku, Tokyo 144-0041, Japan
    * Please kindly understand that we do not accept visits to our office to make inquiries or for similar purposes.

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